30 Dec
Salah satu kunci jangka panjang untuk menjaga kesinambungan suatu bisnis adalah memberikan pelayanan pelanggan yang baik.
Ada beberapa hal yang dapat dilakukan untuk meningkatkan pelayanan pelanggan
1. Anda harus dapat menentukan posisi anda dimata pelanggan, artinya seberapa berarti perusahaan anda dimata mereka. Ada beberapa pertanyaan yang dapat dijadikan acuan, yaitu : Aspek apa yang menjadi kekuatan dari perusahaan […]
Posted in customer service by: yohanes
1 Comment
15 Dec
Sekitar 2 minggu lagi kita akan menyambut Tahun Baru, yaitu th. 2008. Saatnya kita memikirkan kembali apa yang telah kita capai pada tahun yang lalu. Kalau anda masih belum merasa puas dengan itu semua, saatnya kita memikirkan langkah apa yang dapat kita lakukan untuk meningkatkan penjualan kita di tahun depan. Ada beberapa hal yang bisa […]
Posted in goal setting, forecasting by: yohanes
No Comments
13 Dec
Ada sebuah problem dari seorang teman seperti judul diatas, saya muat disini petikan komentar saya
Problem yang Bapak alami adalah problem klasik dan selalu spt itu (bukan berarti mendiskreditkan pihak purchasing) tapi kita harus akui di tiap bagian dari perusahaan mempunyai karakter dan budaya sesuai dengan tugas masing (anda harus pelajari itu). Demikian juga dengan pihak […]
Posted in sales by phone, negotiation, prospecting by: yohanes
No Comments
06 Dec
You will encounter clients who are more afraid of not having the benefits of your product than they are excited about having them. It’s important that you learn to recognize the difference early in your presentation.
An example would be if you offer manufacturing equipment that will put the client on the leading edge of the […]
Posted in closing by: yohanes
No Comments
04 Dec
I recently had the opportunity to speak in front an audience of sales professionals, and their managers, wherein the topic of Sales Metrics arose. I found it interesting that many within the group, and some of them where very high income earners, had little or no knowledge about what comprised their success. It became uncomfortable […]
Posted in sales management by: yohanes
No Comments
04 Dec
he most successful companies place great value on developing lifetime relationships with their customers. In today’s competitive marketplace, they’re aware that their customers are aggressively prospected and their loyalty cannot be taken for granted. Customer focused companies recognize that relationship building and follow on service are critical components for promoting both customer retention and revenue […]
Posted in customer service, motivation, sales technique by: yohanes
No Comments